Refund & Cancellation Policy

This policy covers ROR Premium subscriptions and other digital purchases. For physical store orders (apparel, accessories, and medals), including returns, exchanges, and delivery, see our Shipping & Returns Policy.

How ROR Premium billing works

• No free trial: your first payment is taken when you subscribe, and Premium starts at once. The price shown includes GST.
• Auto-pay: when you subscribe you set up an auto-pay mandate (card, UPI or bank) for the plan price, so later renewals are taken automatically.
• Renewal: the plan renews automatically for the same amount (GST included) every month or every year, depending on the plan you chose, until you cancel. Your bank or card issuer notifies you before each debit, and for a yearly plan we also remind you a week ahead.
• A payment that fails: it is retried over the next few days and you keep Premium meanwhile. If every retry fails, Premium is paused; a few days later the plan ends and the mandate is cancelled, so nothing more can be charged.
• Deleting your account cancels every mandate first.

1. Subscription Cancellation

• You may cancel your ROR Premium subscription at any time on our website: sign in at runonrealms.com → Profile → Subscription → Cancel. The app shows you how. You can also email us at the address below.
• When you cancel, your auto-pay mandate ends immediately and nothing more is charged. You keep Premium until the end of the period you paid for, and we email you a confirmation.
• A cancelled plan cannot be resumed; subscribe again instead.
• No partial-month refunds are issued for early cancellation.

2. Refund Eligibility

• Within 48 hours of purchase: Full refund if you have not used any premium feature.
• Technical issues: If the app is non-functional due to a bug on our end, we will issue a full refund for the affected period.
• Duplicate charges: Automatically refunded upon verification.
• Free trial conversion: If you were charged after a trial you intended to cancel, contact us within 7 days for a full refund.

3. Non-Refundable

• Subscriptions used beyond 48 hours.
• In-app consumables (if any in future) once used.
• Accounts terminated for violation of Terms of Service.

4. How to Request a Refund

5. Refund Method

• Refunds are credited back to the original payment method (bank account, UPI, or card).
• Razorpay refunds typically appear within 5-7 business days.
• Stripe refunds typically appear within 5-10 business days.

6. Consumer Protection

This policy is in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If you are unsatisfied with our resolution, you may escalate to the Consumer Disputes Redressal Commission.

7. Contact